Shipping and Returns
FREE SHIPPING ON ALL ORDERS THE UK
I aim to dispatch your order within 1-2 days Monday to Friday.
I use the Royal Mail 1st class.
Shipping costs are by weight and are calculated at checkout.
I aim to keep shipping costs as low as possible and there is a guide to shipping costs below.
Items are sent by Royal Mail international tracked and signed for.
International Buyers are responsible for all customs fees, taxes, tariffs, or receiving fees incurred. Please note that customs forms have to include the price paid and a brief description of the item for legal reasons, I cannot describe the item as a gift as you have purchased it from me.
|Rest of the World
|Glasses case, key ring
(this is only a guide, postage is calculated at checkout)
I ship to the address you provide, so please be sure it is correct.
I am happy to send an item as a gift from you. Contact me when you place your order to tell me that it is a gift and to give the name and address of the recipient. I will gift wrap the item and attach a gift tag with a personalised message if you include details when you order.
REFUNDS & RETURNS
I want you to be happy with your purchase. Please contact me as soon as possible if you wish to return an item. Unwanted items should be returned in perfect condition in the original packaging within 30 days of purchase.
Due to hygiene reasons, earrings cannot be returned but they can be exchanged as I will use your ear wires on the replacement pair of earrings.
I regret that I can't accept returns for custom or personalised orders and items on sale unless they arrive damaged or defective,
Once your return is received I will send you an email to notify you that I have received your returned item. Your returned item must be unused and in the same condition that you received it and in the original packaging. Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
I recommend that you use a secure, trackable method and insure the item as we will not be responsible for loss in transit. Also it is a good idea to retain proof of posting.
To return your product, you should mail your product to:
12 Riverside Road
Burnham on Crouch